Terms of Service

These Terms of Service (“Terms”) govern your use of the FUSIONSYNC AI platform and services (the “Service”) operated by FUSIONSYNC AI (OPC) PRIVATE LIMITED (“we,” “our,” or “us”). By accessing or using our Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account, accessing, or using the FUSIONSYNC AI platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our Service.

You must be at least 18 years old or the age of legal majority in your jurisdiction to use our Service. By using the Service, you represent and warrant that you meet these age requirements.

2. Service Description

FUSIONSYNC AI is an AI-powered Sales Development Representative (SDR) Customer Relationship Management (CRM) platform that provides the following features:

2.1 Core Features

• • Lead generation and prospecting tools
• • AI-powered email and voice campaign automation
• • Contact and lead management system
• • Meeting scheduling and calendar integration
• • Analytics and reporting dashboards
• • Communication tracking and conversation management
• • Third-party integrations and API access

2.2 Service Availability

We strive to maintain high service availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We will provide reasonable notice of planned maintenance when possible.

3. User Accounts and Registration

3.1 Account Creation

To use our Service, you must create an account by providing accurate and complete information. You may register using:

• • Email address and password
• • Google OAuth authentication
• • Other supported third-party authentication providers

3.2 Account Security

You are responsible for maintaining the security of your account and password. You agree to:

• • Keep your login credentials confidential
• • Notify us immediately of any unauthorized access
• • Use a strong, unique password
• • Log out of your account when using shared devices

3.3 Account Information

You agree to provide accurate, current, and complete information during registration and to update such information to maintain its accuracy. We reserve the right to suspend or terminate accounts with false or misleading information.

4. User Responsibilities and Conduct

4.1 Acceptable Use

You agree to use our Service only for lawful purposes and in accordance with these Terms. You will not:

• • Violate any applicable laws or regulations
• • Engage in spam, harassment, or abusive behavior
• • Transmit malicious code or attempt to disrupt our systems
• • Access or attempt to access other users' accounts without permission
• • Use the Service for illegal marketing or fraudulent activities
• • Reverse engineer, decompile, or attempt to extract our source code

4.2 Content Responsibility

You are solely responsible for all content you upload, create, or transmit through our Service, including:

• • Lead and contact information
• • Email content and campaign materials
• • Custom fields and data entries
• • Communication templates and scripts

4.3 Compliance with Laws

You must comply with all applicable laws and regulations when using our Service, including but not limited to data protection laws (GDPR, CCPA), anti-spam laws (CAN-SPAM Act), and telecommunications regulations. You are responsible for obtaining necessary consent for communications sent through our platform.

5. Subscription and Payment Terms

5.1 Subscription Plans

5.2 Payment Processing

• • All payments are processed securely through Stripe
• • Subscriptions are billed in advance on a monthly basis
• • Payments are due on the same date each month as your initial subscription
• • We accept major credit cards and debit cards
• • All prices are in USD unless otherwise specified

5.3 Automatic Renewal

Your subscription will automatically renew each month unless you cancel before the next billing cycle. You will be charged the then-current subscription fee. We will notify you of any price changes at least 30 days in advance.

5.4 Failed Payments

If a payment fails, we will attempt to charge your payment method up to three times over a 10-day period. If payment remains unsuccessful, your account may be suspended until payment is resolved. We will notify you of payment failures via email.

6. Cancellation and Refund Policy

6.1 Cancellation Process

• • You may cancel your subscription at any time through your account settings
• • Cancellation can also be requested by emailing our support team
• • Cancellation takes effect at the end of your current billing period
• • You retain access to all features until your subscription expires
• • No partial refunds are provided for unused time in a billing period

6.2 Refund Policy

6.3 Data Retention After Cancellation

After cancellation, your account data will be retained for 30 days to allow for reactivation. After this period, your data will be permanently deleted unless you request immediate deletion or extended retention for legal compliance purposes.

7. Intellectual Property Rights

7.1 Our Intellectual Property

The Service and its original content, features, and functionality are owned by FUSIONSYNC AI and are protected by intellectual property laws. This includes:

• • Software code and algorithms
• • User interface designs and layouts
• • Trademarks, logos, and branding
• • Documentation and help materials
• • AI models and training data

7.2 Your Content Rights

You retain ownership of any content you upload or create using our Service. However, you grant us a limited license to:

• • Process and store your content to provide the Service
• • Use anonymized data to improve our AI models and features
• • Create backups and ensure data redundancy
• • Comply with legal obligations and enforce these Terms

7.3 White Label and Reseller Rights

Use of our platform for white-label or reseller purposes requires explicit written permission and a separate commercial agreement. Unauthorized reselling or white-labeling is strictly prohibited.

8. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy, which is incorporated by reference into these Terms, explains how we collect, use, and protect your information. By using our Service, you consent to our data practices as described in the Privacy Policy.

8.1 Data Processing

• • We process personal data in accordance with applicable data protection laws
• • You are responsible for obtaining necessary consent for data you upload
• • We implement appropriate security measures to protect your data
• • Data is stored in secure, encrypted databases

8.2 Data Export and Portability

You may request export of your data at any time. We provide data export functionality within the platform and can assist with bulk exports upon request. Exported data will be provided in standard formats (CSV, JSON) within 30 days of your request.

9. Disclaimers and Limitation of Liability

9.1 Service Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, either express or implied. We do not warrant that:

• • The Service will be uninterrupted or error-free
• • All data will be accurate or complete
• • The Service will meet your specific requirements
• • Security measures will prevent all unauthorized access
• • Third-party integrations will function without issues

9.2 Limitation of Liability

To the maximum extent permitted by law, FUSIONSYNC AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• • Loss of profits or business opportunities
• • Data loss or corruption
• • Missed appointments or communications
• • Third-party service failures
• • System downtime or service interruptions

9.3 Maximum Liability

Our total liability to you for any claims arising from these Terms or your use of the Service shall not exceed the amount you paid to us in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless FUSIONSYNC AI, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney fees) arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

11. Termination

11.1 Termination by You

You may terminate your account at any time by canceling your subscription through your account settings or by contacting our support team. Termination will be effective at the end of your current billing period.

11.2 Termination by Us

We may suspend or terminate your account immediately if you:

• • Violate these Terms or our policies
• • Engage in fraudulent or illegal activities
• • Fail to pay subscription fees
• • Pose a security risk to our systems or other users
• • Use the Service in a manner that harms our reputation or business

11.3 Effect of Termination

Upon termination, your right to use the Service will cease immediately. We will retain your data for 30 days to allow for account reactivation, after which it will be permanently deleted unless legally required to retain it longer.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms will be brought exclusively in the courts of Kurukshetra, India.

12.2 Dispute Resolution

Before filing any formal legal proceedings, we encourage you to contact us directly to resolve any disputes. Most concerns can be resolved quickly and amicably through direct communication with our support team.

13. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the “Effective Date” at the top of this document. Your continued use of the Service after such changes constitutes acceptance of the new Terms.

14. Contact Information

If you have any questions about these Terms of Service, please contact us: