Privacy Policy

FUSIONSYNC AI (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our AI-powered SDR CRM platform and related services (collectively, the “Service”).

1. Information We Collect

1.1 Personal Information You Provide

When you register for an account or use our Service, we collect information that you voluntarily provide, including:

• • Full name and email address
• • Company name and job title
• • Phone number and contact information
• • Billing information (processed securely through Stripe)
• • Profile information and preferences
• • Customer service communications

1.2 Lead and Contact Data

As part of our CRM functionality, we store and process:

• • Lead contact information (names, emails, phone numbers)
• • Company information for prospects
• • Communication history and campaign data
• • Meeting recordings and transcripts
• • Custom fields and tags you create

1.3 Automatically Collected Information

When you use our Service, we automatically collect certain information, including:

• • IP address and device information
• • Browser type and operating system
• • Usage patterns and feature interactions
• • Session duration and page views
• • Referral sources and campaign attribution
• • Error logs and performance metrics

1.4 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze usage patterns. These include:

• • Essential cookies for authentication and security
• • Analytics cookies to understand user behavior
• • Preference cookies to remember your settings
• • Third-party cookies from integrated services

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Provision

• • Provide and maintain the FUSIONSYNC AI platform
• • Process your account registration and authentication
• • Execute AI-powered campaigns and lead generation
• • Facilitate communication between you and your prospects
• • Generate analytics and reporting insights

2.2 Customer Support and Communication

• • Respond to your inquiries and provide technical support
• • Send important service notifications and updates
• • Process billing and subscription management
• • Conduct user research and feedback collection

2.3 Product Improvement

• • Analyze usage patterns to improve our platform
• • Develop new features and functionality
• • Conduct A/B testing and optimization
• • Train and improve our AI models (with anonymized data)

2.4 Legal and Security

• • Comply with legal obligations and regulatory requirements
• • Protect against fraud, abuse, and security threats
• • Enforce our terms of service and user agreements
• • Resolve disputes and investigate potential violations

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

3.1 Third-Party Service Providers

We work with trusted third-party service providers who help us operate our platform:

• • Stripe: Payment processing and billing management
• • PostHog: Product analytics and user behavior tracking
• • Google OAuth: Authentication and account management
• • PlanetScale: Secure database hosting and management
• • AWS/Vercel: Cloud infrastructure and hosting services
• • Email providers: Transactional email delivery

3.2 Legal Requirements

We may disclose your information when required by law or to:

• • Comply with court orders, subpoenas, or legal processes
• • Respond to government requests or regulatory inquiries
• • Protect our rights, property, or safety
• • Investigate potential violations of our terms
• • Prevent harm to users or the public

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring company. We will notify you of any such change in ownership and provide you with choices regarding your information.

4. Data Security and Storage

4.1 Security Measures

We implement industry-standard security measures to protect your information:

• • Encryption in transit and at rest using AES-256
• • Multi-factor authentication for administrative access
• • Regular security audits and vulnerability assessments
• • Access controls and least-privilege principles
• • Monitoring and intrusion detection systems
• • Secure coding practices and regular updates

4.2 Data Storage and Location

Your data is primarily stored in secure data centers operated by our cloud providers:

• • Primary data storage: United States (AWS/PlanetScale)
• • Backup and redundancy: Multiple geographic locations
• • Compliance with data residency requirements where applicable
• • Regular backups and disaster recovery procedures

4.3 Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Account data is typically retained for the duration of your subscription plus 30 days after cancellation, unless you request earlier deletion or longer retention is required by law.

5. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

5.1 Access and Portability

• • Request access to your personal information
• • Obtain a copy of your data in a portable format
• • Review how your information is being used

5.2 Correction and Updates

• • Update or correct inaccurate information
• • Modify your account preferences and settings
• • Complete incomplete information

5.3 Deletion and Restriction

• • Request deletion of your personal information
• • Restrict processing of your data in certain circumstances
• • Object to certain types of data processing

5.4 Exercising Your Rights

To exercise any of these rights, please contact us at fusionsyncai@gmail.com with a clear description of your request. We will respond within 30 days and may require verification of your identity to protect your privacy.

6. International Data Transfers

As a global service, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions where applicable. By using our service, you consent to such transfers.

7. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately so we can delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the “Last Updated” date. Your continued use of our Service after such changes constitutes acceptance of the updated policy.

9. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: